Storm Update: How to Report a Power Outage & Stay Safe This Winter

When storms move through our area, Duke Energy’s top priority is restoring power as safely and quickly as possible—while keeping customers informed every step of the way.

If you experience a power outage, you can report it in any of these ways:

• Text OUT to 57801 (standard text and data rates may apply)

• Use the Duke Energy mobile app (available in the Apple App Store and Google Play)

• Visit duke-energy.com/outages on your phone or computer

• Sign up for outage alerts by phone, email, or text through Duke Energy

• Call the automated outage line at 800-POWERON (800-769-3766)

• Check the interactive outage map for real-time updates, systemwide outage numbers, and estimated restoration times

Winter Storm Safety Reminders
As cold weather approaches, it’s important to be prepared in case of a power outage:

• Keep mobile phones charged and have flashlights, batteries, bottled water, nonperishable food, and medications on hand.

• If using a generator, follow manufacturer instructions and operate it outdoors only—never inside a home or garage.

• Do not use grills or outdoor appliances indoors, as they can produce dangerous carbon monoxide.

• Stay away from downed or sagging power lines and treat all lines as energized. Report them immediately to Duke Energy or emergency services.

• Make alternate shelter plans if needed, especially for households with elderly residents or medical needs.

• If a power line falls on your vehicle, stay inside the car. If you must exit due to an immediate life-threatening emergency, jump clear with both feet together and avoid touching the vehicle and ground at the same time.

For more tips on how to prepare before, during, and after a storm, visit: duke-energy.com/safety-and-preparedness/storm-safety

Stay safe and stay warm Bellevue!